This plugin provides a read connector to retrieve tickets from Freshdesk into DSS

Freshdesk is a hosted support platform. Customers can submit tickets to your helpdesk using multiple support channels. With this tool, your customer support representatives are more productive.

Some well-known challenges of managing a support team include

  • Being able to follow customer support representatives’ activity;
  • Predicting your future staffing needs;
  • Identifying the root causes of customer insatisfaction;
  • Providing your Customer Success teams with insights regarding customers who are at high risk of churn.

Thanks to its powerful features for Churn Analytics or other use cases, DSS is the perfect tool to help you measurably improve your customer satisfaction.

This plugin is just the begin of your customer support team’s success. Getting your whole support activity into DSS is literally a matter of minutes.

Analyzing the status of tickets in a Freshdesk account.

Plugin Information

Version 0.0.5
Author Dataiku
Released 2015-09-28
Last updated 2016-01-26
License Apache Software License
Source code Github
Reporting issues Github

More information about the plugin is available in the Github repository

Image Copyright Freshdesk


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