Freshdesk is a hosted support platform. Customers can submit tickets to your helpdesk using multiple support channels. With this tool, your customer support representatives are more productive.
Some well-known challenges of managing a support team include
Thanks to its powerful features for Churn Analytics or other use cases, DSS is the perfect tool to help you measurably improve your customer satisfaction.
This plugin is just the begin of your customer support team's success. Getting your whole support activity into DSS is a literally a matter of minutes.
Analyzing the status of tickets in a Freshdesk account.
|License||Apache Software License|
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