tips

FAQ: I can't login to DSS

April 20, 2016

Sometimes users are told their login/password is invalid. Here is how to solve this.

I'm using the Online trial

You should have received credentials by email. If your credentials don't work, the most probable cause is that you are trying to use IE or Edge to connect.

These browsers are not supported by DSS and login will not work. Please use Chrome or Firefox. In case it's needed, portable Firefox can be run without installation

If your credentials still don't work, other common issues are:

  • The CapsLock key
  • A change of keyboard layout (e.g. azerty/qwerty),
  • A spurious space at the beginning or end of the login or password (be extra-careful when copy-pasting the password, or try to type it manually).

I'm using the Community Edition

In this case you have two distinct accounts.

I'm faced with this screen

When prompted by the interface on the right, you need to use the Dataiku.com account you registered. Use your email address and the password you chose. If you forget it, you can reset the password here.

(This account is used to grant you a license.)

I'm faced with this screen

This screens prompts you to login to DSS, using your DSS account. By default, the credentials for this account are login: “admin”, password: “admin” (you can change the password in the account settings). You need this account for instance each time you clear your cookies, change browser, or restart DSS.

(For the Enterprise Edition of DSS, which allows collaborative features, there are several DSS accounts: one per user.)

If your credentials don't work, the most probable cause is that you are trying to use IE or Edge to connect.

These browsers are not supported by DSS and login will not work. Please use Chrome or Firefox.
In case it's needed, portable Firefox can be run without installation.

If your credentials still don't work, other common issues are:

  • The CapsLock key
  • A change of keyboard layout (e.g. azerty/qwerty)
  • A spurious space at the beginning or end of the login or password (be extra-careful when copy-pasting the password, or try to type it manually)

I'm using the Enterprise Edition

Users of the Enterprise Edition have only one account, created by the DSS administrator. She should have provided you with username and password.

The DSS administrator can reset the DSS account passwords. To do so, one needs command-line access to the server, for instance through SSH. One can then reset the password of any user by typing the following commands:

cd DATA_DIR
./bin/dku user-set-password LOGIN PASSWORD